Reviews

We had Baker come over to assess our 25+ year old hvac. Their technician was punctual, professional, and thoroughly transparent. I was looking over shoulders to learn as it’s just cool to see how things work, and their technician explained everything about our equipment both good and bad regarding its wear…. In fact, his thoroughness convinced me to invest in a full new unit rather than await the eventual failure that was bound to occur in the not-to-distant future. In one day, they fully removed and replaced our aging furnace and AC with an amazingly efficient York 17 SEER dual fuel furnace & inverter heat pump assembly. Everything is running great, comfortably warm and quiet and our home was treated with the greatest care and attention. Nothing left out of place and everything left clean and tidy. They even provided a thorough tutorial on setting the dual fuel cutover temperature in our thermostat so we can adjust our electric vs gas usage as we find the most efficient balance for our structure’s insulation and energy pricing. It’ll be a while before I can tell how much we’ll save with this setup, but the peace of mind knowing we’ll have decades of low maintenance heat and cooling makes it worthwhile already.

This company stands on their word and shows up, when you need them. They came to my house on a Sunday afternoon and fixed my furnace. They did not up charge me because it was a Sunday. Very professional company and great repairman. Quality service. The price for the service call was reasonable for a holiday weekend. When I need heating or air conditioner repairs Im calling this company first.

David, Mitch and Damien were the best. Would highly recommend Baker Heating and Cooling

We wanted to upgrade our older HVAC systems and got several quotes from local companies. We had a wonderful quote experience with Baker. Owner David was on time, extremely knowledgeable and experienced, and offered many different options for us at different price points. Everyone we worked with at Baker from that point on was the same, from the office staff to the installation crew. All very kind, respectful, and knowledgeable. The installation was difficult in our historic home but they made it effortless for us. We love our new HVAC system and will be hiring them again for all our heating and cooling needs!

What great service I woke up with my AC down. He was at my house within 1 hour after I called him very fast. He had me up and running in 30 minutes. Very professional, very clean and very well priced. I would recommend him to anyone impeccable service Thank you so much

My air conditioning outsourcing unit started making a “marbles in a tin pan” noise. I immediately shut the unit off at the breaker box. Knowing that the unit is more than eighteen years old, and had not been cooling the second floor of my home for quite some time, I feared it was experiencing the final stages of its operational life and may need to be replaced. Is anyone ever really ready for that expense! Nervously I researched the HVAC companies within my service area and ultimately decided to call Baker Heating and Cooling. I spoke with Jennifer explaining the “symptoms” of the situation and she provided great customer service as she assisted me with scheduling an appointment. She gave me the technicians name and explained that he would call ahead when he was on the way. Gavin Jamison, technician, did call when he was fifteen minutes out and arrived on time. He was friendly and, I’m sure, recognized that I was experiencing some angst about the circumstance. Gavin patiently answered all my questions and kept me informed step-by-step as he diagnosed the unit (inside and outside) and completed the service to the outsourcing unit. He identified that the dual capacitor and the condenser fan blade would need to be replaced. He had the dual capacitor on his truck and explained he needed to leave for about a half hour to get the condenser fan blade. Gavin was attentive to his tasks and wasted no time. He was complimentary of my cleaning habits of the condensing walls and my regularly changing of the filter and indicated that the unit was in good shape for its age. Gavin’s professionalism and personable demeanor certainly helped to ease my nervousness and dread around the repair. I highly recommend Baker Heating and Cooling and would definitely suggest you ask for Gavin Jamison as your technician. It’s a comfort to know I now have a trustworthy resource for my HVAC needs going forward. Oh, and he gladly honored my coupon for $10 off service call with repairs - every penny of savings matters. -Donald Bush

They were very diligent fiding out what was going on with the furnace. Very reasonable too!

Joe is very personable and gave sound advice and help with my boiler heating system and suggestions on what to do long-term

Amazing finance options, they installed our new HVAC system quick. I will recommend!

Gavin was terrific! He was professional, knowledgeable, and was genuinely engaged in the questions that I asked concerning our HVAC system. I felt that he took the time to make sure I understood his answers. Baker will be the company that I call in the future.

Gavin was the bomb! He explained things to me thoroughly, very nice and professional, knew his work. Gave recommendations but did not try to upsell me anything. He cleaned up after himself and the repair was a reasonable price. I will be using Baker again and asking for Gavin

Gavin was the bomb! He explained things to me thoroughly about the repair to my furnace. He knew his work. He was very nice and professional. He gave recommendations but did not try to upsell me anything. He also cleaned up after himself and put his shoe covers over his boots which is important to me. I will be using Baker again for any of my heating and cooling services and asking for Gavin.

Gavin did a great job on my routine maintenance check thank you for such great service

The go to team for HVAC replacement and repairs.

Our AC was broken & Bakers returned our phone call in a timely manner, scheduled a same day appointment & repaired our unit quickly. They were professional & took the time to explain the issue. We signed up for their service plan & will definitely be future customers if needed.

They got my ac up and running.

I can't say enough about how pleased I am with the service I received from Baker Heating and Cooling. My AC went out on the Friday afternoon before July 4th. Many companies were already closed for the long holiday weekend, but Baker was open. I checked Google reviews and liked what I read about them. Many positive reviews and they've been in business over 70 years. Their website offered a text option and I received a very fast (and pleasant) response and got a 9 am appointment for Monday. Joe, the technician, was on time, professional, knowledgeable, and very helpful. Had our heat pump up and running in about 30 minutes. He also did a check of our entire system and said it was working fine. Didn't try to upsell a new heat pump, even though ours is nearly 20 years old. I so appreciate his honesty. He also looked up the right type of filter for our air handler and sent me that info via text. The icing on the cake is that their pricing is so reasonable. All I paid was the price of the part and a $99 service call. No extra fees or hidden charges. Needless to say, I am absolutely a Baker customer for life!

Baker had my new air conditioner installed complete with all accessories in just a few hours. Very courteous and friendly.

Team did a great job installing my new minisplit, Donnie was great and walked me through the best solutions. The Team even helped me with a separate issue I had with my previous HVAC.

Has my ac working better than it ever has

I've been a long-time customer of a competitor of Baker. However, I have a huge preference for email communication versus phone calls, and my website submissions and emails have been going nowhere. So, after reading reviews, I decided to give Baker a try, based on my standards. After filling out the web contact form, I got an email response in under an hour. I scheduled an AC service call faster than even I was ready for (they were willing to come out the next day, and I was out of town!), all over email. On the day of service, I got a "we're on the way" call 15 minutes before my scheduled window, and they showed up 5 minutes before their scheduled time. The two techs immediately jumped on things, quickly confirmed the cause I'd suspected (dead capacitor), and validated everything else was fine. Gavin particularly did a great job, and has a great career ahead of him. Baker has won my business for life, and I'll probably be finding equivalent homes for the other services my prior company provides.

Had a new AC unit installed this past spring. I have been using Baker Heating & Cooling for over 30 years. I feel they have given top notch service along with affordable pricing. But one thing that keeps me coming back to them for so many years is their honestly and good old fashion workmanship. I have never felt oversold or felt like all they want are the addons. I have referred them many times over the years and will continue to do so. Don't change that great old fashion service it will never grow old.

The guy that came out to the house was great and helped with our problem